Payment Confirmation, Booking & Cancellation Policy

Booking Policy

All sessions must be booked in advance to be guaranteed a spot. You can use 3 different methods to
book. no 1. via InfraslimX Studio App; no 2. over the phone; no 3. in person.

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Attendance Policy

We recommend arriving 10 min before your session starts. There will be a 5min waiting period, after
which we have the right to end the session as per the pre-paid booking time. We will try to
accommodate lateness if there is no follow-up booking on the same machine.

 

 

Payment Policy 

All payments for training sessions and packages are non-refundable.  If you booked a session and are
unable to attend, you must give the Studio 24-hours’ notice and you may reschedule another session
without a penalty.

 

 

Cancellation Policy

Once the full balance of the session has been taken (paid for), it is considered a confirmed session.  If
situations arise and you can no longer attend your session, you must give the studio 24 hours’ notice
to reschedule your session.  All participants who do not show up or cancel their session with less
than 24 hours notice will be charged the full amount of the booked session and this session cannot
be rescheduled, refunded, or credited unless the cancellation is due to emergency or medical
reasons.

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Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

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